Return policy

RETURN AND REFUND POLICY

Our policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund will be granted: (if applicable)
* Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
* Any item returned more than 30 days after delivery.

REFUNDS (WHERE APPLICABLE)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not yet received your refund, first check your bank account.
Then contact your credit card company, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time before a refund is posted.
If, after following all these steps, you still have not received your refund, please contact us.

Sale items (where applicable)
Only regular-priced items can be refunded.
Unfortunately, sale items are not refundable.

EXCHANGES (IF APPLICABLE)

We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please send us an e-mail and we’ll tell you how to return it.

GIFTS

If the returned item was identified as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of your return. As soon as we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift recipient preferred to receive the item first and give it to you later, we will send a refund to the gift recipient and they will know that you have returned the item.

SHIPPING

To return an item, you must mail it to the address we will give you by e-mail.
You will be responsible for paying your own return shipping costs. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time taken to receive the exchanged product may vary.
If you are shipping an item worth more than €50, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you are returning.